Shipping Policy
Effective as of November 13, 2025
Thank you for shopping with Lashive.
This Shipping Policy outlines our shipping terms, timelines, and procedures.
By placing an order through lashive.com, you agree to the conditions described below.
Transit, Handling & Order Cut-Off Time
Transit Time: 7 to 15 business days (Monday to Friday)
Handling Time: 1 to 3 business days (Monday to Friday)
Order Cut-Off Time: 4:00 PM (GMT-05:00) Eastern Standard Time
Estimated Delivery Window: 8 to 18 business days total, depending on your shipping location and carrier efficiency.
Please note that processing and delivery times may vary slightly during high-demand seasons or promotional events.
Delivery Methods
We partner with trusted and reliable carriers including USPS, UPS, FedEx, DHL, and OSM to ensure your order arrives safely and on time.
Each shipment is carefully packed to preserve the quality of your Lashive beauty products.
We select the most suitable carrier based on your location and delivery option chosen at checkout.
All shipments include tracking numbers, allowing you to monitor your order from dispatch to delivery.
Shipping Cost
Standard Shipping: Flat rate of $13 USD on all standard orders.
(Delivered via USPS, UPS, FedEx, or OSM within 7–15 business days.)
Fast Shipping (via DHL Express):
For urgent orders, we offer DHL Express delivery within 1–3 business days after processing.
Fast shipping is charged separately, and rates are calculated automatically at checkout based on delivery location and package weight.
Customers will see all available shipping options before completing their purchase.
Change of Address
Once your order has been processed or dispatched, we are unable to change the shipping address.
If you need to make a change before shipment, please contact our team immediately at Support@lashive.shop
We will make every effort to accommodate your request if possible.
Order Tracking
Once your order has shipped, you will receive a confirmation email containing your tracking number.
You can use this number to monitor your shipment’s progress directly through the carrier’s tracking portal until delivery.
Wrong Address Disclaimer
Please double-check your shipping details before submitting your order.
If an incorrect or incomplete address is provided and the package is returned to us, you will be responsible for the full cost of re-shipping the order to the correct address.
Lashive is not liable for delays or losses resulting from inaccurate shipping information.
Order Cancellations
If you wish to cancel your order, please contact us before it has shipped.
Once an order has been dispatched, cancellations are no longer possible.
If you decide not to keep your order after shipping, please refer to our Refund Policy for return instructions.
Damaged or Lost Parcels
We take extra care to ensure your Lashive order is packaged securely.
If your parcel arrives damaged or appears tampered with:
If possible, refuse delivery and notify the courier immediately.
If the package was delivered in your absence, contact us within 48 hours at Support@lashive.shop
Please include clear photos of the damaged packaging or items along with your order number.
Our customer support team will review your case and assist with a replacement or refund promptly.
Delayed Deliveries
While we make every effort to meet our estimated delivery timelines, delays may occur due to factors beyond our control including customs inspections, weather conditions, or high seasonal demand.
We appreciate your patience and understanding in such cases.
International Shipping
Lashive primarily ships within the United States.
For international customers, delivery times may vary based on destination.
Customs duties or import taxes may apply depending on your country’s regulations these charges are the responsibility of the customer.
Contact Us
If you have questions about your order or shipment, please contact us:
Business Name: Lashive
Email: Support@lashive.shop
Business Hours: 9:00 AM – 4:00 PM
Business Days: Monday – Friday
Business Address: 3465 West Montague Avenue, North Charleston, South Carolina 29418, United States