FAQ
Welcome to the Lashive Frequently Asked Questions (FAQ) section.
Here, you’ll find clear and helpful answers to the most common questions about orders, payments, shipping, and returns designed to make your shopping experience easy and enjoyable.
GENERAL QUESTIONS
Q: What is Lashive?
A: Lashive is an online beauty store specializing in luxury false eyelashes, adhesives, and accessories designed to enhance your natural beauty.
Our mission is to provide high-quality, cruelty-free lash products that help you look and feel confident every day.
Q: How can I contact Lashive customer support?
A: You can reach our friendly customer service team via:
Email: support@lashive.shop
Business Hours: Monday to Friday, 9 AM – 4 PM
We’re always happy to help with any inquiries or order-related concerns.
ORDERING & SHIPPING
Q: How do I place an order on Lashive?
A: Simply browse our collections, add your favorite items to your cart, and proceed to checkout.
Follow the secure checkout process to complete your purchase easily.
Q: When will my order be shipped?
A:Handling Time: 1–3 business days (Monday to Friday)
Transit Time: 7–15 business days (Monday to Friday)
Order Cut-Off Time: 4:00 PM EST (GMT-05:00)
Once shipped, you’ll receive a confirmation email with tracking information so you can follow your package’s journey.
Q: What is the shipping cost?
A: We offer a flat standard shipping rate of $13.00 USD on all orders.
There are no hidden fees or surprise charges at checkout.
Q: Can I track my order?
A: Yes! After your order ships, you’ll receive a tracking number via email.
You can also visit the “Track Your Order” page on our website to check real-time delivery updates.
Q: What payment methods do you accept?
A: Lashive accepts secure and trusted payment options, including:
Visa (credit & debit)
Mastercard (credit & debit)
American Express
Discover
JCB
Diners Club
Apple Pay
PayPal
All payments are processed safely in U.S. Dollars (USD).
RETURNS & REFUNDS
Q: What is Lashive’s return policy?
A: We offer a 30-day return policy for unused, unopened items in their original packaging.
For full details, please refer to our official [Return & Refund Policy] page.
Q: How do I start a return or refund request?
A: Contact our team via support@lashive.shop
with your:
Full name
Order number
Reason for return
Once approved, we’ll send you a Return Authorization Number and instructions for completing your return.
Q: How long does it take to receive a refund?
A: Refunds are typically processed within 5–10 business days after your returned item is received and inspected.
Please note that processing times may vary depending on your payment provider.
OTHER QUESTIONS
Q: Do you offer exchanges?
A: We currently do not offer direct exchanges.
If you’d like a different product, simply return your current order for a refund and place a new one.
Q: Do you ship internationally?
A: At this time, Lashive primarily serves customers within the United States.
International shipping options may be introduced in the future stay tuned for updates.
CONTACT INFORMATION
If you have any other questions or need personalized support, please reach out:
Email: support@lashive.shop
Business Hours: Monday to Friday, 9 AM – 4 PM
Address: 3465 West Montague Avenue, North Charleston, SC 29418, United States